FAQ

Shopping process

add products to shopping cart > go to cart page to select “international shipping” > fill in the shipping information > select shipping method > select payment method > complete order

  • Step 1. Cart: Add products to shopping cart. For overseas orders, please select “International Shipping” and click CHECKOUT button.
  • Step 2. Information: Fill in the contact information and shipping address.
  • Step 3. Shipping: Select shipping method. We provide three shipping methods which are Chunghwa Post, EMS and UPS.
  • Step 4. Payment: For overseas orders, we accept Credit Card such as VISA, Mastercard and JCB.
  • Step 5. Complete Order: After the payment is complete, you will receive a confirmation email.
    If there’s no special situation (such as pre-order), the order will be shipping within 2-3 working days. If your order includes the pre-order products, it will be shipped after all items have arrived.

 

Payment method

For overseas orders, we accept Credit card such VISA, Mastercard and JCB.

 

Pre-Order Information

If the order contains "pre-order products", the delivery time will be based on the arrival time indicated on the product page. If the pre-order items and the in-stock items are checked out at the same time, it will be regarded as a pre-order order. If there is an urgent need for the in-stock items, please order the pre-order items separately.

 

Shipping method/Shipping Cost

Due to the impact of the COVID-19 epidemic, mail currently sent to accessible countries has been delayed from days to weeks.

Shipping costs will be automatically calculated at checkout based on the weight of the package and your area.

  • UPS: The fastest shipping method with the highest cost.
  • EMS: The second fast shipping method but may be subject to delay due to Covid 19.
  • Chunghwa Post International Small Packet/ePacket: Small Packet is the shipping method with the lowest cost but longer shipping time. International ePacket is classified as international ordinary letter-post item, delivered to the delivery address, exempt from recipient’s signature.
  • SF Express: Only available to Hong Kong, Macau and China. Freight is paid by receiver on delivery.

Custom Fees May Apply

Depending on your country, you may be required to pay customs fees when importing your order from Taiwan. This charge is from your local government, so customers are responsible for paying these fees.

 

Shipping Country

We can ship to the following countries. If your area is not in the list, please contact us via Facebook messenger or email to staff@take-a-note.net

Due to the impact of the COVID-19 epidemic, mail currently sent to accessible countries has been delayed from days to weeks.

Asia and Oceania

Hong Kong, Macau, China, Japan, Korea, New Zealand, Australia, Philippines, Malaysia, Indonesia, Thailand, Singapore, India, Israel, Saudi Arabia, UAE

Americas

Canada, America, Mexico

Europe/Other

UK, Ireland, France, Germany, Belgium, Netherlands, Finland, Austria, Denmark, Norway, Czech, Hungary, Sweden, Switzerland, Poland, France, Italy, South Africa

 

Tracking

After the order is shipped, the system will automatically send the shipping information to you with the carrier tracking number. You can click the link in the letter to track your order.

If you have any questions, please write to staff@take-a-note.net to confirm with us.

 

Important Notice

  • Due to the outbreak of COVID-19, airmail services (including air parcel and EMS) to many destinations are suspended or delayed. Please check the latest announcement of Chunghwa Post before placing orders.
  • Air mail service currently available to these areas
  • If there’s no shipping option for your country, please contact us via staff@take-a-note.net or our Facebook page (messenger us). Thank you.