• Chunghwa Post: Shipping fee: NT$65. Orders are shipped by small parcel or parcel service.
• 7-ELEVEN Store Pickup: Shipping fee: NT$70. We offer 7-ELEVEN store-to-store delivery. When checking out, please enter the address near your preferred pickup location. The system will automatically recommend suitable 7-ELEVEN stores.
• Free Shipping: Enjoy free shipping when the discounted order total reaches NT$1,200.
• Bulk Orders: Free shipping is not available for orders containing more than 10 planners. Shipping fees will be quoted separately. Please email us at staff@take-a-note.net or contact us via direct message on our Facebook page.

Due to special circumstances such as pandemics or wars, packages shipped to certain countries may be delayed or shipping services may be temporarily suspended. Before placing an order, please confirm that your shipping address is currently eligible for delivery.
If we are unable to ship your order for any reason, we reserve the right to cancel the order. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

• We currently offer shipping to more than 30 countries. You can check the countries currently available for shipping in the “Estimated Shipping Cost” section of the shopping cart page.
• Shipping fees and available shipping methods vary depending on the destination and will be calculated automatically at checkout.
• If your country is not listed as an available shipping destination, please contact our customer service team. We will help confirm whether shipping can be arranged for your location.
• Due to special circumstances such as pandemics or wars, shipping to certain countries may be delayed or temporarily suspended. In such cases, we may suspend shipping services to the affected destinations.

Due to new tariff measures and increased logistics costs, we have adjusted the product prices and shipping fees for the United States.

Here’s what this means for you:

• No Hidden Fees: Tariffs and related handling fees are included in the product prices and shipping fees.
• Sharing the Increased Costs: We will also absorb part of the additional costs ourselves.
• Faster Delivery: Orders will be shipped from our U.S. warehouse with package tracking. Delivery is expected within 2–5 business days.
• Local Retailers: You can also purchase our products through our local partners in the United States, including physical and online retailers, for more convenient local service.
• Temporary Adjustment: During this period, DHL and UPS shipping services to the United States will be temporarily suspended.

• We offer multiple shipping methods, including Economy (Postal E-Packet), Standard (Postal Parcel), EMS (Express Mail Service), DHL, and UPS. Shipping fees will be calculated automatically at checkout based on the package weight and destination.
• Canada Post may occasionally experience postal delays. If you choose Economy, Standard, or EMS shipping, your package may take longer to arrive. Please keep this in mind when selecting your shipping method.
  

We offer multiple shipping methods, including Economy (Postal E-Packet), EMS (Express Mail Service), DHL, and UPS. Shipping fees will be calculated automatically at checkout based on the package weight and destination.

We offer multiple shipping methods, including Economy (Postal E-Packet), EMS (Express Mail Service), DHL, and UPS. Shipping fees will be calculated automatically at checkout based on the package weight and destination.

We offer multiple shipping methods, including Economy (Postal E-Packet), EMS (Express Mail Service), DHL, and UPS. Shipping fees will be calculated automatically at checkout based on the package weight and destination.

• China: Orders are shipped via SF Express, with shipping charges payable upon delivery. The actual shipping fee depends on the package weight.
• Hong Kong and Macau: Orders are shipped via SF Express, with shipping charges payable upon delivery. The actual shipping fee depends on the package weight. For reference, an A5 planner weighs approximately 500 g including packaging, and the shipping fee is approximately NT$200. This is for reference only; the actual shipping fee is subject to SF Express's quotation.
  

CUSTOM FEES MAY APPLY

Depending on your country, you may be required to pay customs fees when importing your order from Taiwan. This charge is from your local government, so customers are responsible for paying these fees.

*If import duties, VAT, customs clearance fees, postage, or other related charges are not paid within the specified time, resulting in the return of the package, we regret that the items in the order cannot be reshipped. The refund amount will be deducted by the return shipping cost, and it may affect your future ordering privileges.

Please refer to the estimated pre-order arrival date provided on our official website. This information is also indicated on the product pages.

If you checkout with both pre-order and in-stock items, the order will be considered a pre-order. The pre-order items will be shipped together when they become available. If you need the in-stock items urgently, we recommend placing separate orders.

If an order has already been placed, our customer service can assist in canceling the original order so that you can place separate orders. If you have any questions, please fill out the form to get assistance from our customer service team.

*Business hours: Monday to Friday, 10:00 AM - 6:00 PM (Closed on weekends and holidays)

We offer three payment methods: credit card, virtual account, and Linepay.

• Credit Card: Choose Tappay or Paynow as the third-party payment gateway on the payment page. After clicking the "Complete Order" button, you will be redirected to the credit card payment page. Follow the instructions on the page to complete the payment.
• Virtual Account Payment (TW Only): After selecting this option, you will receive an email from Paynow containing a virtual account number for payment. Transfer the payment to the provided account, and you will receive a confirmation email upon successful transfer.
• Linepay (TW Only): After clicking the "Complete Order" button, you will be redirected to the Linepay payment process. Follow the on-screen instructions to complete the payment.

After completing the payment, and unless there are special circumstances (such as pre-order items), we will arrange shipment within 2-3 business days.

For pre-order items, we will ship your order according to the pre-order shipping date specified on the product page, in the order they were received.

Once your order is shipped, you will receive an email with shipping information, including the tracking number. You can use the provided link to track your order.

• To request a unified invoice, please provide the necessary information in the order notes section during the checkout process.
• Electronic invoices (e-invoices) will be issued for all Taiwan orders. The e-invoice will be generated within 7 days after the shipment and sent to your email address.
• If you have any questions, feel free to contact us at staff@take-a-note.net.