FAQ

Shopping process

  • Shopping process: add to shopping cart> select shipping method> fill in shipping information> checkout (select shipping)> complete order
  • When the order is sent, the page will jump to the credit card payment or connect to the [Paynow third-party gold flow] payment.
  • After the order is paid, if there is no special situation (such as pre-order), we will arrange the shipment as soon as possible within 2-3 working days. If it is a pre-order product, it will be shipped in order according to the shipping time indicated on the product page.
  • After shipment, the system will automatically send the shipping information to the email you left with the package tracking number. You can click the link in the letter to track the order information.
  • If you have any questions, please write to staff@take-a-note.net to confirm with us.

 

Payment method

  • For overseas orders, we only accept Credit card. After the payment is successful, the system will automatically send a notification letter, or you can log in to the member to check the order status.

 

Shipping method/Shipping Cost

Shipping costs will be automatically calculated at checkout based on the weight of the package and your area.

Send via Chunghwa Post Airline Parcel or Air Small Packets, SF Express, fill in your area at checkout, and the system will automatically provide you with the shipping fee for your choice.

Hong Kong, Macau, China
  • China, Hong Kong and Macau: Freight on delivery through SF EXPRESS
Asia and Oceania
  • Japan/Korea: 6-7 days, shipping cost starts from TWD220.
  • New Zealand: 10-13 days, shipping cost starts from TWD310.
  • Australia: 10-13 days, shipping cost starts from TWD310.
  • Philippines/Thailand: 6-8 days, shipping cost starts from TWD250.
  • Malaysia: 6-8 days, shipping cost starts from TWD280.
  • Indonesia: 7-10 days, shipping cost starts from TWD780.
Americas
  • Canada: 14-18 days, shipping cost starts from TWD300.
  • America: 7-10 days, shipping cost starts from TWD320.
Europe/Other
  • UK/France/Germany: 7-14 days, shipping cost starts from TWD280.
  • Austria: 10-14 days, shipping cost starts from TWD270.
  • Finland: 14-18 days, shipping cost starts from TWD400.
  • Israel: 14-18 days, shipping cost starts from TWD320.
  • Sweden: 14-18 days, shipping cost starts from TWD415.
  • Netherlands: 10-13 days, shipping cost starts from TWD330.
Important Notice
  • Due to the outbreak of COVID-19, airmail services (including air parcel and EMS) to many destinations are suspended or delayed. Please check the latest announcement of Chunghwa Post before placing orders.
  • Air mail service currently available to these areas
  • If there’s no shipping option for your country, please contact us via staff@take-a-note.net or our Facebook page (messenger us). Thank you.