Need help?
常見問題
運送方式(台灣)
- 郵局:將依包裹重量計費,運費將於結帳頁面由系統自動運算。
- 便利商店店取:運費70元,提供7-11店到店服務,請於結帳時輸入最靠近您取貨位置的地址,系統將自動推薦您合適的便利商店。
- 如訂購數量超過 10 本,運費將另外報價,請寄信至 staff@take-a-note.net 或 傳訊至臉書專頁先與我們聯繫。
Shipping Methods (Overseas)
- We can ship to 30+ countries. You can check the available shipping countries in the estimated shipping cost section on the shopping cart page.
- Shipping cost varies depending on the destination and will be calculated during checkout.
- If your country is not listed among the available shipping destinations, please contact customer service, and we will promptly add your shipping location.
Due to the expansion of the COVID-19 pandemic or global instability, there may be delays or suspensions in the delivery of packages to various countries. Please check if your address can be serviced before placing an order. We reserve the right to cancel orders if delivery is not possible. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Offers Chunghwa Post Registered Small Packet (not trackable), E-Packet (fully trackable), and DHL.
- E-Packet Service (Recommended): Moderate shipping cost, delivery in approximately 5-10 days to the U.S. with tracking, delivered domestically by USPS.
- Registered Small Packet: Cheapest shipping cost, but no tracking available throughout the journey, delivered by USPS in the U.S.
- DHL: Express service, highest price with the fastest speed, with delivery as soon as the next day.
- We offer shipping methods including DHL, EMS, and e-Packet for small packages. When checking out, please provide your location, and the system will automatically present shipping fees for your selection.
- Sometimes delivery can be a little longer if the package is held up in customs.
- Eパケット、EMS、DHLなどの方法で発送します。
- 送料は、チェックアウト時に荷物の重量とお住まいの地域に応じて自動的に計算されます。
- 注文の送料を確認したい場合は、購入予定の商品をカートに追加し、カートページで送料を計算してください。
- 中國:透過順豐速運 SF EXPRESS,採貨到付運費的方式寄送。
- 香港、澳門:透過快遞運送,運費將依商品重量而定,一本A5日誌運費約為200元。
Import Duties and Taxes
CUSTOM FEES MAY APPLY
Depending on your country, you may be required to pay customs fees when importing your order from Taiwan. This charge is from your local government, so customers are responsible for paying these fees.
*If import duties, VAT, customs clearance fees, postage, or other related charges are not paid within the specified time, resulting in the return of the package, we regret that the items in the order cannot be reshipped. The refund amount will be deducted by the return shipping cost, and it may affect your future ordering privileges.
預購說明
預購商品請以官網預購到貨時間為主,商品頁面皆會註明預購到貨時間。
若預購品與現貨商品同時結帳將視為預購訂單,待預購商品到貨後一併寄出,若現貨商品有急需,建議與預購商品分開訂購。
若已成立訂單,客服人員可以協助您將原訂單取消您再重新將商品分開訂購,如有任何疑問請填寫 【 表單 】,以便客服人員協助您。
*工作日:週一至週五 10:00-18:00(週六、週日、國定假日非工作日)
購物相關
提供信用卡、虛擬帳號、Linepay三種付款方式。
使用「信用卡付款」:可在付款頁面選擇Tappay或Paynow兩種第三方金流,點擊「完成訂單」按鈕後,頁面將跳轉至信用卡付款頁面,請依頁面指示完成付款。
使用「虛擬帳號繳款」,您的電子信箱將收到一封由Paynow寄出的信件,內含付款用的虛擬帳號,轉帳成功後系統將寄發付款成功信件。
使用「Linepay」:點選完成訂單按鈕後,頁面將跳轉至Linepay付款程序,請依頁面指示完成付款。
訂單完成付款後,如無特殊狀況(如預購),我們將於2-3個工作日盡快安排出貨。
如為預購商品,將於預購商品到貨後,依商品頁面指示的出貨時間與訂單順序出貨。
訂單出貨後,系統將自動寄發運送資訊至您留下的email,並告知包裹追蹤號碼,您可點擊信件中的連結追蹤訂單資訊。
- 如需開立統一發票,請於購物車頁面填寫於訂單備註欄位。
- 台灣訂單皆開立電子發票,如需電子載具請備註於訂單備註欄位。
- 有任何問題,歡迎來信 staff@take-a-note.net 與我們確認。